TERMS AND CONDITIONS

These Terms and Conditions apply to all safari tours, holiday packages, excursions, transfers, accommodation arrangements, and other travel services provided by Summitscape Adventures Safaris, a tour operator based in Tanzania. By confirming a booking and/or making payment, the client agrees to these Terms and Conditions.

1. Booking and Confirmation

All bookings are subject to availability. A booking is considered confirmed once the client has accepted the proposed itinerary and quotation and the required deposit has been received.

The person making the booking on behalf of a group is responsible for ensuring that all members of the group are aware of and accept these Terms and Conditions.

Clients must provide accurate information, including names as shown on passports, nationality, arrival and departure details, dietary requirements, and any other information necessary for arranging the safari.

2. Deposit and Payment

A 30% deposit of the total safari cost is required to confirm a booking.

The remaining 70% balance must be paid at least 30 days before the safari starting date, unless otherwise agreed in writing.

For bookings made within 30 days of departure, full payment may be required at the time of booking.

All bank charges, card processing fees, transfer fees, or other transaction costs are the responsibility of the client unless otherwise stated.

3. Prices

Safari prices are based on the services specified in the confirmed itinerary. Prices may include accommodation, meals, transportation, professional safari guides, park entrance fees, conservation fees, and activities where specifically stated.

We reserve the right to adjust prices where necessary due to changes beyond our control, including changes in government taxes, national park fees, conservation fees, fuel costs, exchange rates, or supplier charges.

Any price adjustment will be communicated to the client as soon as reasonably possible.

4. Cancellation by the Client

All cancellations must be submitted to Summitscape Adventures Safaris in writing.

Unless different cancellation conditions are stated in the client’s quotation or booking confirmation, the following cancellation charges apply:

• More than 90 days before departure: 20% of the total safari cost

• 60–89 days before departure: 30% of the total safari cost

• 30–59 days before departure: 50% of the total safari cost

• 15–29 days before departure: 75% of the total safari cost

• 0–14 days before departure or no-show: 100% of the total safari cost

Certain services, including domestic flights, special permits, private charters, luxury lodges, camps, and other prepaid services, may have stricter cancellation conditions imposed by third-party suppliers.

Any non-refundable amounts already paid to suppliers will be deducted from any refund due.

5. Changes by the Client

Requests to change travel dates, accommodation, activities, routes, or the number of participants must be submitted in writing.

We will make reasonable efforts to accommodate requested changes, but they are subject to availability.

Any additional costs resulting from changes requested by the client will be paid by the client.

6. Changes to the Itinerary

Safari travel may be affected by weather, road conditions, wildlife movements, park regulations, accommodation availability, government restrictions, or other Summitscape Adventures Safaris reserves the right to modify the itinerary, accommodation, transportation, or activities when reasonably necessary for the safety, comfort, or proper operation of the safari.

Where possible, alternative arrangements of a similar standard will be provided.

7. Accommodation

Accommodation will be provided according to the confirmed itinerary.

If a confirmed lodge, hotel, or camp becomes unavailable due to circumstances beyond our control, we reserve the right to provide alternative accommodation of a similar standard where reasonably possible.

8. Wildlife and Safari Experiences

Wildlife exists in its natural environment, and therefore sightings of particular animals, including the Big Five or the Great Wildebeest Migration, cannot be guaranteed.

The location and behavior of wildlife may vary depending on seasons, weather, migration patterns, and other natural conditions.

Clients must follow the instructions of safari guides, park authorities, lodge staff, and other authorized personnel at all times.

9. Travel Documents

Clients are responsible for ensuring that they have all necessary travel documents, including:

• A valid passport

• Appropriate Tanzania visa or entry authorization

• Travel insurance documents

• Required health or vaccination documentation

• Any other documents required for their journey

The company will not be responsible for losses resulting from a client’s failure to obtain the necessary travel documentation.

10. Travel and Medical Insurance

We strongly recommend that every client obtain comprehensive travel insurance before travelling.

Insurance should provide appropriate coverage for medical emergencies, emergency evacuation, trip cancellation or interruption, delayed or cancelled flights, baggage loss or damage, personal accidents, and other travel-related risks.

Clients participating in activities such as mountain climbing, trekking, walking safaris, or other adventure activities should ensure their insurance specifically covers those activities.

11. Health and Medical Conditions

Clients are responsible for ensuring that they are physically and medically fit to participate in their selected safari or activity.

Clients should inform us in advance of any relevant medical condition, disability, allergy, dietary requirement, or other special requirement that may affect their participation in the trip.

Clients should seek professional medical advice regarding vaccinations, medications, and other health precautions before travelling.

12. Baggage

Clients are responsible for their personal belongings throughout the safari.

Baggage limits may apply, particularly on domestic and bush flights using small aircraft. Clients must comply with baggage restrictions provided by the relevant airline or transport provider.

13. Personal Conduct

Clients are expected to behave responsibly and respectfully toward other travellers, guides, staff, local communities, wildlife, and the environment.

We reserve the right to terminate a client’s participation in a safari if their behavior is considered dangerous, illegal, abusive, disruptive, or likely to endanger themselves, other travellers, staff, wildlife, or property.

In such circumstances, the client may be responsible for any additional expenses incurred and may not be entitled to a refund for unused services.

14. Force Majeure

Summitscape Adventures Safaris will not be held responsible for delays, changes, cancellations, or losses caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, fire, floods, epidemics or pandemics, war, civil unrest, strikes, government actions, border closures, road closures, changes in park regulations, or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to provide suitable alternative arrangements.

15. Third-Party Services

Some services included in your safari may be provided by independent third parties, including hotels, lodges, airlines, transport companies, activity providers, and other suppliers.

These suppliers may have their own terms, conditions, cancellation policies, and liability limitations, which may also apply to the services they provide.

16. Flights and Transportation

Flight schedules may change due to weather, operational requirements, airline decisions, or other circumstances beyond our control.

Clients are responsible for providing accurate flight information and allowing sufficient time for connections.

We recommend arriving in Tanzania with adequate time before the scheduled safari departure.

17. Children

Parents or guardians are responsible for supervising children travelling with them.

Some safari activities, accommodations, walking safaris, or adventure activities may have minimum age requirements. Clients should confirm these requirements before booking.

18. Photography and Marketing

During a safari, photographs or videos may occasionally be taken by our staff or representatives for promotional purposes.

Where appropriate, clients may inform us if they do not wish identifiable images of themselves to be used for marketing or promotional purposes.

19. Complaints

If a client experiences a problem during the safari, they should immediately inform their safari guide or a company representative so that reasonable efforts can be made to resolve the issue.

Any unresolved complaint should be submitted to the company in writing as soon as reasonably possible after completion of the safari.

20. Refunds

No refund will normally be provided for services voluntarily missed or unused by the client after the safari has commenced, including accommodation, meals, transportation, park visits, or activities.

Any approved refund will be subject to applicable cancellation charges, supplier charges, banking fees, and other non-refundable costs already incurred.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania.

Any dispute that cannot be resolved amicably shall be handled in accordance with applicable Tanzanian law and through the appropriate authorities or courts in Tanzania.

22. Acceptance of Terms

By paying a deposit, making full payment, or otherwise confirming a booking with Summitscape Adventures Safaris, the client confirms that they have read, understood, and agreed to these Terms and Conditions.